Your product is covered by a limited warranty by VM Audio as established below:
Products purchased from an Authorized VM Audio Dealer are warranted to be free of defects in material and workmanship for one (1) year from the date of original purchase under normal usage. Products that are identified as “refurbished” have a limited warranty of ninety (90) days from the date of original purchase. Dated proof of purchase (original receipt or invoice) will be required for all warranty claims. In the unlikely event that you experienced a manufacturing defect or malfunction during the warranty period, VM Audio will repair the defective product or replace with the same or equivalent product if the same item is not available or discontinued. Replacement product may have superficial blemishes or scratches that do not affect the performance of the product. This warranty is only intended and valid for the original purchaser and cannot be extended to subsequent owners. Any applicable implied warranties are limited to the period of the expressed warranty starting from the original purchase date. No warranties, expressed or implied, will be accepted after the previously listed periods. Exclusions may apply; please check your local state laws.
Instructions for Claiming Warranty Service
If you should require warranty service, please return the product to the Authorized VM Audio Dealer you originally purchased the item for an experienced and speedy claim of your warranty service. Contact VM Audio directly to find the Authorized Dealers nearest you.
In the case the defective merchandise needs to be returned to VM Audio, please contact us and a Return Merchandise Authorization (RMA) number will be assigned. It is important to pack all defective items in the original packaging to prevent damages from shipping, and be sure to write the RMA number clearly on the outside of the box for faster processing. Do not include non-defective items as it is not necessary and will increase your shipping costs.
Include a copy of the original receipt or invoice with the purchase date, dealer’s name, customer’s name and invoice number clearly visible. Manufacturing date may be used if no proof of purchase is provided. The customer will pay to ship the defective product; COD will not be accepted.
Please follow the above instructions carefully to prevent voiding your warranty.
Your Warranty Service Does Not Cover the Following:
-Products not purchased from an Authorized VM Audio Dealer
-Damages from poor installation by not following the included instruction manual.
-Damages due to excessive moisture, heat and other elements from improper care.
-Evidence of tampering or repair by non-authorized personnel.
-Products not issued an RMA number.
-Damage during freight from poor packaging or handling.
-Return shipping on non-defective items.
Warranty Turnaround Time
It is VM Audio’s goal to turnaround the merchandise in a timely fashion of 1 week. Unexpected delays may occur due to repair parts or replacement shortage.
Please check with your Authorized International VM Audio Dealer or distributor for specific warranty policies and process for your country.